Terms of Service

These Terms of Service apply to your use of The Grace Collection Australia website and to purchases made from us online.

The Grace Collection Australia is operated by S & K Pengelly Pty Ltd (ABN 42 616 557 040), trading as The Grace Collection Australia (“we”, “us” and “our”).

By using our website or placing an order with us, you agree to these Terms of Service.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer law, including the Australian Consumer Law and, where applicable, the New Zealand Consumer Guarantees Act.

Products and Product Information

We take reasonable care to ensure that product descriptions, images, dimensions, materials, pricing and other information displayed on our website are accurate.

However, minor variations may occur, particularly with handmade, natural or individually finished products. Measurements and dimensions may also vary slightly.

Product colours may appear differently depending on photography, lighting, device screens and display settings. Please refer to our separate Colour Disclaimer for further information.

We reserve the right to correct genuine errors or omissions in product information, pricing or other website content.

Nothing in this section limits your rights where goods do not match their description or otherwise fail to meet applicable consumer guarantees.

Pricing and Currency

Prices displayed on our website may vary depending on the country or market selected.

Australian customers are generally shown prices in Australian dollars (AUD), while New Zealand customers may be shown prices in New Zealand dollars (NZD).

Where currency conversion is used, prices may change from time to time as exchange rates change.

The price and applicable shipping charges displayed at checkout before you place your order are the amounts applicable to that order, subject to any obvious pricing or technical error.

Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

We may send you an order confirmation acknowledging that we have received your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable or incorrectly listed as available;
• There is a genuine pricing, product or technical error;
• We cannot deliver the order to the address provided;
• Payment cannot be authorised or completed;
• We reasonably suspect fraudulent or unauthorised activity; or
• We are otherwise unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order to the original payment method.

Nothing in this section limits any rights you may have under applicable consumer law.

Product Availability

Products are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.

If we cannot supply an item you have ordered, we will contact you and provide an appropriate solution, which may include a refund for the unavailable item.

Some products may only be available for purchase or delivery within particular countries or regions.

Payment

Payment must be made using one of the payment methods available at checkout.

Payments are processed through Shopify and/or our authorised payment providers.

Your order may be subject to fraud prevention, payment verification and other security checks.

Shipping and Delivery

Shipping availability, charges and estimated delivery times depend on the delivery location, products ordered and shipping method selected.

Our current shipping options, rates, exclusions and estimated delivery timeframes are set out in our Shipping Policy and at checkout.

Delivery timeframes are estimates unless otherwise stated and may be affected by circumstances outside our reasonable control.

If there is a significant issue affecting delivery of your order, please contact us.

Nothing in this section limits any rights you may have under applicable consumer law regarding delivery of goods.

New Zealand and International Orders

Products available for purchase and delivery outside Australia may differ from those available to Australian customers.

For New Zealand customers, product availability and shipping options are determined by the New Zealand market and delivery settings applicable to your order.

Where applicable, customers may also be responsible for taxes, duties, customs charges, import fees or other government charges that are not collected by us at checkout. Further information is provided in our Shipping Policy where applicable.

Returns, Exchanges and Faulty Goods

Change-of-mind returns, exchanges and refunds are handled in accordance with our Return and Refund Policy.

Our Return and Refund Policy operates in addition to your rights under applicable consumer law.

Nothing in these Terms or our Return and Refund Policy excludes or limits rights relating to faulty, damaged, incorrectly supplied or otherwise non-compliant goods under the Australian Consumer Law, the New Zealand Consumer Guarantees Act where applicable, or any other applicable law.

Promotions, Discounts and Gift Cards

Promotional offers, discount codes and other offers may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated, promotional offers and discount codes cannot be combined.

Promotions may be changed or withdrawn where reasonably necessary, subject to orders already validly placed and applicable consumer law.

Gift cards are subject to any terms displayed when purchased or issued and applicable law.

Website Availability

We take reasonable steps to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be uninterrupted or free from technical errors.

We may temporarily suspend or restrict access to parts of the website for maintenance, security, technical or operational reasons.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment, delivery, social media and other technology providers.

We are not responsible for the content or operation of third-party websites that are outside our control.

Nothing in this section limits any responsibility we have under applicable law for services or representations made as part of our own supply of goods to you.

Intellectual Property

The content of this website, including text, graphics, photographs, images, logos, designs and other material created or owned by us, is owned by or licensed to S & K Pengelly Pty Ltd trading as The Grace Collection Australia and is protected by applicable copyright and intellectual property laws.

You may view and download material from our website for your personal, non-commercial use.

You must not reproduce, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

Liability and Consumer Rights

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited.

Australian consumers have rights under the Australian Consumer Law. New Zealand consumers may also have rights under the New Zealand Consumer Guarantees Act and Fair Trading Act.

These statutory rights apply regardless of anything stated in these Terms.

Privacy

Our collection, use and handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information will be handled in accordance with that policy and applicable privacy laws.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.

The Terms applicable to an order are those in effect when that order is placed, unless a change is required by law.

The current version of these Terms will be available on our website.

Contact Us

If you have questions about these Terms or an order, please contact us:

The Grace Collection Australia
154b The Parade
Norwood SA 5067
Australia

Email: admin@thegracecollectionaustralia.com
Phone: 08 8223 7864

© 2026 The Grace Collection Australia. All rights reserved.