Shipping Policy
We ship Australia wide! Please see our shipping rates below (please note we do not ship to PO boxes):
Shipping Options and Costs (AUD):
Australia Wide (Please allow for a few extra days if you are regional):
Regular Delivery:
$15.00 flat rate
You will receive an order confirmation email as soon as your order has been placed. Your order will be packaged up and sent on its way to you via a domestic delivery service. We aim for orders to be despatched within 2 business days. Once your order has been despatched, you will receive a shipping confirmation email with tracking details to track your order's progress.
Large/Bulky Products:
Regular delivery charge ($15.00) plus an additional shipping charge based on your shipping address and the weight and size of the product(s) ordered.
A quote for the additional shipping charge will be sent to you by email (to the email address you provide at check out).
You can still place your order, which will include our regular delivery charge of $15.00 and you will receive an order confirmation as soon as your order has been placed. We aim to send the quote for the additional shipping charge within 24 to 48 hours of your order confirmation. Once you accept the quote and pay the additional shipping charge your order will be packaged up and sent on its way to you via a domestic delivery service. Once your order has been despatched, you will receive a shipping confirmation email with tracking details to track your order's progress.
Should you not wish to progress with the order after receiving the quote for the additional shipping charge, we will provide a full order refund including the regular delivery charge of $15.00.
Should you wish to enquire about the additional shipping charge prior to ordering then please feel free to contact us by email or chat via our website (including reference to the product(s) enquiring about, if applicable).
International Orders
Please note we are currently unable to ship internationally, please stay tuned in the coming months as this may change.
Please email admin@thegracecollectionaustralia.com or chat via our website if you can't find the answer you're looking for. We're always here to help.